Privacy Policy

1. Introduction

Welcome to PrawnCulat ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Request information about our services
• Make a booking or purchase
• Participate in promotions or surveys
• Contact our customer service

This information may include:

• Name, email address, phone number, and mailing address
• Billing information and payment details
• Travel preferences and requirements
• Passport details and other identification information (when necessary for bookings)
• Information about your travel companions
• Communications with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on those pages
• Referral sources and exit pages
• Device information

We may use cookies, web beacons, and similar technologies to collect this information. Please see our Cookie Policy for more details.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage your bookings and transactions
• Communicate with you about our services, promotions, and events
• Respond to your inquiries and provide customer support
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with legal obligations

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Travel Suppliers: To complete your booking, we may need to share your information with airlines, hotels, tour operators, and other travel suppliers.
• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

5.1 Marketing Communications

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. International Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

PrawnCulat Travel Agency
123 George Street
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 9876 5432